Terms of Service

Service Scope

VPNRE provides international routes, network acceleration and subscription configuration delivery, with support for Windows / macOS / iOS / Android / Linux. Clients and subscription configurations are available through the user panel. The routes currently available are those shown there.

This service provides network connectivity only; it does not grant authorization to use third-party websites, apps or content. Access to a destination service remains subject to its account, regional and payment requirements, as well as its applicable terms. Network acceleration subscriptions and third-party service subscriptions are billed separately.

Accounts and Subscriptions

No email address is required to create an account; a username and password are sufficient. Keep your login credentials, order records and subscription configuration secure. Subscription links contain access credentials and should not be made public or handled by untrusted tools. See the Privacy Policy for details on account data and privacy practices.

There is no limit on the number of devices that can be online at the same time, for devices managed by the account holder. This does not permit reselling, redistribution or sharing accounts, subscription links or route access with others. If credentials are exposed or unusual activity is detected, change your password promptly and contact support through a ticket in the user panel.

Monthly subscription data resets each month on the activation date. When upgrading mid-cycle, the price difference is converted into remaining subscription days. Data packages remain available until used and do not expire. Check the plan type, price and data allowance before payment. See the Plans page for available options.

Lawful Use

You must comply with the laws and regulations of your location and any region relevant to your activities. The service must not be used for illegal activities. Using international routes to launch network attacks, distribute malware, steal credentials, commit fraud, violate another person’s privacy or intellectual property, or access systems without authorization is prohibited.

You must not disrupt service operations, damage route resources or use automated requests to impair other users’ connections. If suspected violations arise, VPNRE may review the relevant circumstances and take necessary measures. Whether a violation has occurred will be assessed based on the actual conduct and verifiable information.

Availability and Limits of Responsibility

Connection performance depends on local networks, carrier routing, international links, device settings and the status of destination services. Maintenance, network faults or changes to third-party rules may interrupt connections, change regional identification or make some apps unavailable. The service does not guarantee that every destination service will always be accessible.

If you encounter connection issues, first check your configuration using the Setup Guide, then submit a ticket describing the problem. Do not include your password or complete subscription credentials in a ticket. VPNRE will provide reasonable troubleshooting assistance but does not control account reviews, content authorization or feature restrictions imposed by third-party platforms.

Keep copies of important data and do not rely on a single network connection as the sole safeguard for critical operations. Nothing in this section removes any liability VPNRE has under applicable law or limits your right to request a refund or seek other remedies available by law.

Refunds

You may request a full refund for any reason within 7 days of your first payment. You do not need to report a connection issue or provide proof of dissatisfaction. Sign in to the user panel and submit a refund request through the support ticket portal, including order details that can be used for verification.

VPNRE will verify the order and request date, process the refund and provide updates through the ticket. The time it takes for funds to arrive depends on the payment provider; no fixed processing time is promised. Once a refund is completed, the subscription benefits tied to that order end. Disputes beyond the scope above will be handled under applicable law and based on the details of the relevant order.

Account Termination and Changes to These Terms

If you use the service unlawfully, resell or share access, disrupt service operations or otherwise seriously breach these terms, VPNRE may restrict relevant features, suspend your subscription or terminate your account. Measures will be proportionate to the risk and severity of the violation. Where permitted by law and without increasing risk, VPNRE will explain the reason through the user panel and allow you to request a review by ticket.

These terms may be updated due to service changes or legal requirements. Updates will be published on this page, and the date at the top will be revised. Significant changes affecting existing subscription benefits will be announced through the user panel. Changes will not retroactively reduce confirmed refund rights. If you disagree with an update, you may stop using the service and contact support by ticket to discuss any outstanding subscription.