Service Policies
Privacy Policy
Last updated: October 2026
This policy explains what data VPNRE processes when providing cross-border network acceleration subscriptions, why it is processed, and how users can manage it. It covers the marketing website, user panel, and subscription service; third-party payment services have their own privacy policies.
Account and Order Data
VPNRE does not require an email address to create an account; a username and password are enough. Providing an email address is not required, and it is not used as mandatory account identification information. The system processes usernames, password verification information, and login status for authentication and account management. Do not include personal information unrelated to the service in your username or support tickets.
Order data includes the selected plan, amount, payment status, transaction reference, and refund records. It is used to confirm subscription benefits, verify payments, and handle disputes. When users submit a support ticket, the details and attachments they provide are used to identify the issue. Before submitting, remove unrelated information from passwords, full subscription links, and payment credentials.
No Logs and Connection Handling
VPNRE follows a no-logs policy. It does not record which websites users visit or retain browsing history, DNS query history, or communications content. The service does not create persistent connection logs that could be used to reconstruct an individual's browsing activity, nor does it maintain a historical link between account details and browsing destinations.
Temporary session state required to maintain a connection is used only while the connection is being handled and is not retained as connection history after the session ends. Cumulative account traffic and subscription status are used for billing and eligibility checks. This usage data does not include browsing destinations. Fault details submitted by users are handled as support ticket information and are not used to expand routine browsing records.
Access Analytics and Browser Storage
Website analytics help us understand page visits, referral sources, and feature usage so we can improve content and workflows. Analytics are limited to the marketing website and user panel interactions; they do not read browsing content transmitted over international routes. Analytics data is processed only to the minimum extent needed for its purpose and is not used to reconstruct users' network activity.
Cookies and local storage are used to maintain sessions and save login credentials or interface preferences. Users can delete this data in their browser settings; after clearing it, they may need to log in again or reset their preferences. Logging out ends the current session. Clearing local storage does not delete account, order, or support ticket information held on the server.
Payments and Data Sharing
VPNRE supports Alipay / WeChat Pay / USDT. Payments are handled by the relevant third-party payment services, and their processing is governed by their own policies. VPNRE receives the transaction status and reference needed to confirm an order. Users are not asked to submit their payment account login password in a support ticket.
Data is used only to deliver the service, provide support, and meet necessary obligations. When data is shared with technical service providers, it is limited to what is needed for the specific task, and they are required to process it only for the agreed purpose. Where disclosure is legally required, the request's legal basis will be verified and disclosure limited to the necessary information.
Retention Periods and Deletion Requests
Account information is retained while the account remains active and for as long as needed to provide the service. Order and refund records are retained for as long as needed to reconcile transactions, handle disputes, and meet applicable legal obligations. Support tickets and access analytics are deleted or anonymized once their purpose has been fulfilled; they are not kept indefinitely for convenience.
Users can request access to, correction of, or deletion of account information through a user panel support ticket. Account ownership must be verified before processing the request. Deletion may affect login and subscription use. Transaction records that must be retained by law will be restricted to that purpose and handled once the basis for retention no longer applies. Residual data in backups is removed through normal backup rotation and is not restored for routine use.
Policy Updates and Feedback
If the purposes of processing, data covered, or user rights change, VPNRE will update this page and the date at the top. Changes that materially affect user rights will be announced on the website or user panel. Where separate consent is required, the processing will be explained before it begins.
For questions or requests about privacy practices, submit a user panel support ticket and specify the data involved. See the Terms of Service for service use and refund terms.